FAQ

DELIVERY DETAILS

We deliver locally and internationally, and shipping fees vary depending on your location.

All prices on Equivits are exclusive of customs duty and tax fees. The total cost for products shipped outside the UAE will not be inclusive of VAT. It is the buyer’s responsibility to pay import fees in their own country.

The total cost for products shipped within the UAE will include VAT.

Deliveries within the UAE

Shipping Fee: Free

**Standard delivery may take 1 to 2 business days.

 Deliveries to the GCC Countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia)

Shipping Fee: 20 USD

**Delivery may take 2 to 3 business days.

 Deliveries to the rest of the world

Shipping Fee: 25 USD

**Delivery may take 3 to 5 business days. 

 

SUBCRIBE AND SAVE

How does it work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Access additional details regarding the subscription service by clicking here

 

ORDER RETURNS

How does it work?

Upon receiving your item, promptly inspect it before use. You have 10 days from receipt, starting the day after you received it, to initiate a return within our policy. All items must be returned in their original, unused condition and packaging. Please take care when trying or inspecting the item, ensuring any security seals or tags remain intact.

The customer is responsible for covering the return expenses. However, if there is a product fault, Equivits will handle the return costs.